Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the ...

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Step one, cleave the underlying VoIP network from the call-center application. The Meridian remains a highly reliable switch and we couldn't think of an overriding reason to forklift upgrade the ...

Call center representatives currently have to locate the paper-based versions of related documents, so providing electronic access to paper-based data as well as other types of unstructured data, is ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...