Hello, which “you” is reading this, how and where? As many others have observed in these articles, at no time has the mantra “be where the consumer is” been more relevant in our multi-channel world.

Over 97% of people objectively lose productivity when switching context, even when subjectively believing they are handling it well.

Ever had that moment when someone uses a word that you have kinda heard before, but you are too deep into the conversation (or too proud) to ask what it means? So you just smile, nod, and try to piece ...

While I get set to release my newest book -- about a month from now -- I'm going to run some excerpts (maybe) and some awesome guest posts (definitely). That way, those of you starved for knowledge, ...

This article was originally published on Common Edge. It’s finally time to write this down. For years—in meetings, on-campus tours, and informal conversations—I have talked about the University of ...