Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Providing excellent customer service can be a challenge at the best of times. When faced with uncertainty and chaos, as we've experienced during the last year, it can seem all but impossible. Amid the ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...