HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...
Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...
In 2024, claim handling accounted for 65.2% of closed complaints. Here’s a deep look by claim, insurance and coverage type, and disposition. Consumers are increasingly filing insurance complaints as ...
Kiran Peddireddy and Dishant Banga are adept at utilizing data-driven solutions for resolving business issues, streamlining complaint management, and enhancing compliance. They have demonstrated their ...
How to Deal With Negative Doctor Reviews Managing complaints can be a way to make or break your patient relationships and online reputation. A decade ago, people who wanted to find a new doctor would ...
One of the toughest business lessons to learn is that you can’t please everybody all the time. And while that may be simple advice, it’s easier said than done. Whether you’re a hard-line executive who ...
A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...
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