Over 1.2 million complaints were directed to the Financial Ombudsman Service (FOS) – an independent organisation that settles disputes between customers and financial companies – in the year to April ...

Consumers say they are having problems making claims for mis-sold payment protection insurance (PPI) with just hours to go until the deadline. Santander's online complaints form stopped working on ...

When consumers receive cash that corrects a past wrong, they use it to replace cars, clear household bills, book holidays and ...