Siam Legal International, a Thailand Law Firm, has issued an advisory warning foreign nationals about the increasing threat of call center scams and cross-border fraud networks operating throughout ...

Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

Trulieve, a national medical marijuana company, is laying off 58 employees at its Clearwater, Florida call center. The layoffs are happening despite the company reporting $1.2 billion in revenue for ...

Please visit or call the Senior Center at 858-756-3041 to register for in-person classes. 11th Annual Healthy Aging ...

The city of Chula Vista will start using artificial intelligence for some of its work related to 911 calls and police dispatching.

Posh today announced the launch of CoachQA, a foundational component of its Agentic AI Workforce, a unified suite of AI agents serving customers and employees across the enterprise. Designed ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Easter events in the Elgin area, including eggs hunts and chances to see the Easter Bunny, get underway starting March 21.

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

Congratulations to the Marple Newtown High School Hi-Q Team who won the Donna Zerby Championship Trophy this week. Learn more about pressing olive oil or making sourdough bread at two special ...

Here are five mistakes banks routinely make with chargebacks and how to avoid them: ...