The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Some customers have mishandled guest user configurations otherwise intended to allow third-party access to important — and sensitive — client data.

Perplexity announced Computer for Enterprise at its Ask 2026 developer conference, launching a multi-model AI agent with ...

Perplexity has announced its Mac mini-based Personal Computer AI assistant, and it can run your computer for you.

Oracle proved most analysts wrong as the company posted strong quarterly results. The company's Q3 FY2026 results surpassed ...

Claude Code Security spooked investors but misses the bigger problem. The real risk to enterprises is in SaaS integrations ...

New Google report suggests cloud misconfigurations are on the decline, forcing crooks to pivot.

In December 2024, Microsoft CEO Satya Nadella declared on the BG2 podcast that traditional business applications would “collapse” in the agent era. “They are essentially CRUD databases with a bunch of ...

Microsoft is adding Anthropic’s Claude Cowork to Microsoft 365 Copilot, giving business users a new tool that can do actual office work instead of just answering questions. The new product is called ...

Zoom has expanded its enterprise agentic AI platform with AI Companion 3.0, custom agents and workflow orchestration across Zoom Workplace, Zoom Phone and CX tools ...

Aquestive Therapeutics (NASDAQ:AQST) executives used a presentation at the Leerink Global Healthcare Conference to outline the company’s strategic priorities, provide an update on its lead program ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...