Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

A survey by Salesforce has found widespread AI adoption in India: 90% of Indian sales organisations currently use some form of the technology for tasks such as prospecting, lead scoring, forecasting, ...

March 12 (Reuters) - Oracle's Mike Sicilia is the latest software CEO to wade in to the debate on whether artificial intelligence tools that heavily automate human tasks will mean the demise of his ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Atlassian is cutting 1,600 jobs to fund AI investments and enterprise sales, even as the company reports strong growth and ...

New AI canvases in UC and productivity platforms use inputs from meetings and documents to drive enterprise workflows, with ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

This week saw attacks on Claude Code users, LastPass users, Starlink users, and, perhaps worst of all, people who needed an ...

AI-driven spam filters and rising buyer expectations are pushing marketers to abandon "spray and pray" email tactics in favor ...

Narayen oversaw a period of huge growth at the company. Adobe's annual revenue has multiplied almost six times to about $24 ...

Prominently featured in The Inner Circle, Alarra T. Tozin is acknowledged as a Pinnacle Professional Member Inner Circle of Excellence for her contributions to Strategic Digital Marketing Innovation.