A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, ...

German Shepherd puppies are one of the cutest things ever, but they're also difficult. They're super silly, and they're very intelligent, which often means you're in store for some world-class ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Just such a transformation is underway at Xuan Wu Cloud Technology Holdings Ltd. (2392.HK), a provider of software and communications services for businesses. Over recent months, the company has seen ...

Amid rising AI concerns, software application stocks have seen a challenging start to the year, recording a 15% decline as of March 9, 2026. At the same time, Salesforce, Inc.

After market close Wednesday, Salesforce (NYSE: CRM) priced a bond offering that will provide the monies for a massive share repurchase program. Since investors like such programs, particularly when ...

Not all enterprise software moats are created equal. That’s the framework analyst Biel laid out recently when assessing which software companies can actually survive the AI wave, and which ones just ...

Ten years ago, Oracle (NYSE: ORCL) and Salesforce (NYSE: CRM) were both navigating a pivotal shift: legacy software companies racing to reinvent themselves as cloud businesses. Both made it, but the ...

New integration enables real-time company data enrichment, AI lead qualification, and cross-border B2B intelligence ...

The free experiential session will introduce the Community Resiliency Model (CRM), a practical approach to building resilience and emotional well-being. Participants will learn about three types of ...

Identity is part of foundational infrastructure and should be strengthened so digital transformation initiatives can truly deliver, says MDM tech exec Rachel Blum at HIMSS26.